By placing an order with Aermeda you understand and agree to the terms as set out below.

Shipping policy

We only ship within New Zealand and Australia however, if you are overseas and would like to order please email hello@aermeda.co.nz and we will provide a shipping quote.

All orders are shipped with a tracked courier service. Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered. However, if your package goes missing please contact us immediately and we will begin an investigation with the courier service in an to attempt to track down the package.

Please ensure your shipping address is correct. If you have concerns that your package may be at risk of being lost or stolen please contact us before placing your order, and we will request a confirmation signature on your order. A small additional fee may apply.

Orders will be processed and dispatch within 1-2 working days. Orders will be delivered during standard working hours Monday - Friday.

Standard Flat Rate of $6 NZD for orders under $55 NZD.

Free shipping for orders $55 NZD and over.

Returns Policy and Process

If there are any issues with your order as received please contact us within 7 days of delivery at hello@aermeda.co.nz

Due to hygiene considerations we are unable to offer a refund or exchange on ‘change of mind’ purchases. 

In the unlikely event of a faulty or damaged item being received we will gladly replace the item at our cost. Please record the damage (photograph of damage or fault is required) and notify us within 72 hours. Email hello@aermeda.co.nz

Please note that due to the handmade nature of our products, small variations may be possible from the item images displayed on this site.

Payment

Full payment of the order must be received prior to dispatch of products.

All credit and debit card holders are subject to validation and authorisation by our bank to maintain security and prevent fraud.

Privacy Policy

Customer information is collected to enable us to process your order efficiently. All information is stored securely and will not be disclosed to third parties under any circumstances.

All credit cards are processed using the secure Stripe payment platform.